Privacy Policy

Introduction

Cacta Inc. ("we," "our," or "us") is committed to protecting the privacy and security of your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our freight forwarding software services and website (collectively, the "Services").

Information We Collect

Personal Information

We collect the following types of information:

• Names and email addresses
• Business details and contact information
• Billing information
• Shipping line documents
• Shipping line login credentials
• Usage data and interaction with our Services

Automatically Collected Information

We automatically collect certain information when you visit our website, including:

• IP addresses
• Browser type
• Device information
• Usage patterns and preferences
• Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our Services
• Processing and fulfilling requests
• Sending administrative information
• Improving and optimizing our Services
• Analyzing usage patterns and trends
• Detecting and preventing fraud
• Communicating about new features and updates
• Providing customer support

Third-Party Services

We use the following types of third-party services:

• Analytics services (such as Google Analytics)
• Payment processing services
• Email marketing platforms
• Cloud storage providers

These third-party services may collect information through our Services to perform their functions. Each third-party service provider has its own privacy policy governing how it uses such information.

Data Storage and Security

Your information is stored on secure servers located in the United States, United Kingdom, Germany, and India. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Data Sharing and Disclosure

We do not sell, trade, or share your personal information with third parties for their marketing purposes. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or merger

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Email Data

We allow you to connect your email account to our services to enable features like automated quotations.

• Email data is only used to enable platform features and are not transferred to third parties
• We do not use your email data to train or develop generalized/non-personalized AI and/or ML models
• Google Workspace APIs are not used to develop, improve, or train generalized/non-personalized AI and/or ML models

Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Export your data
• Withdraw consent for data processing

Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.

Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect or maintain information from children under 13.

International Data Transfers

We may transfer your information internationally between our operating locations in the USA, UK, Germany, and India. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Compliance with Laws

We comply with applicable data protection laws, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other applicable regional privacy laws

Data Retention

We retain your information for as long as necessary to provide our Services and comply with our legal obligations. When we no longer need personal information, we securely delete or anonymize it.